Terms and Conditions

Please read and Agree

Customer agrees when using, or accessing our services that the following terms and conditions of this policy will be met:

Acceptable Usage Policy

User agrees to use the service in manner consistent with any and all applicable laws. In the event that this account is not used in accordance with all Applicable Laws including, but not limited to Local, State or Federal Laws, we reserve the right to cooperate with all or any law enforcement agencies.

User agrees to follow the Acceptable Use Policy of any network user connects to, including our system.

Neither we nor our Information Providers are responsible for any damages arising from User's use of ours or by User's inability to use our service.

User hereby agrees that any material submitted for publication on our site through user's account(s) does not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene or libelous. User's may not host any hardcore adult content or porn websites on our shared, reseller servers. Software intended to facilitate any such violations or infringements may not be stored on our servers.

The following violations of "netiquette" are grounds for immediate suspension of service pending investigation from our end and will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.

Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., 20 or more) or continued posting of articles which are off-topic (e.g., off-topic according to the newsgroup charter or the article provokes complaints from the regular readers of the newsgroup for being off-topic).

Sending unsolicited mass e-mailings (i.e., to more than 25 users) which provoke complaints from the recipients.

Engaging in either of the above from a provider other than us and using an account on our site as a mail drop for responses, or advertising a web site hosted at our servers.
Continued harassment of other individuals on the Internet after being asked to stop by those individuals and by us.

Impersonating another user or otherwise falsifying one's user name in e-mail, Usenet postings, on IRC, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous re-mailer services.)

We prohibit IRC and associated programs, including psybnc, "bots", etc., scripts commonly used for abuse, attacks, or flooding threatening, harassing, or obscene content and any proxies which do not require authentication, including open mail proxies, unprotected anonymous web surfing proxies.

Users whose accounts are terminated for any of the above infractions are also responsible for the cost of labor to cleanup and respond to complaints incurred by us.


User agree to not use excessive amounts of resources. Any violations may result in us taking corrective action in order maintain server stability by killing any processes, disabling and/or suspending your account.

User may not use 50% or more of available system resources (CPU or memory) for longer then 30 seconds or more than 2% CPU daily, 3% memory daily.

The term "Unlimited" used in the web hosting plans simply means that we do not set any limit. It also means "Unmetered". Customers are expected to use our services within a reasonable and acceptable limit.

User may nut run more than 10 simultaneous processes per user or allow any process to run for longer than 30 CPU seconds or run any process that consumes more than 32 MB of memory. Databases are limited to 16 max user connections. Cron jobs must not execute more than once every 30 minutes unless if specified by the script provider and will be niced to 15 or greater. Each cPanel account may not send more than 300 emails per hour. If it is determined that a customers account is overusing the system resources, we may temporary suspend the account to prevent the server from experiencing any issues, resulting problems to other valued customers. If it is determined that the account is not suitable for the shared or reseller server environment, a notice will be sent to the customer providing them alternative solutions or such as 'Semi-Dedicated', 'Dedicated Servers' or a Premium Hosting account. We will be the sole arbiter as to what constitutes a violation of this provision and we reserve the right to make adjustments to these limits at our sole discretion.

All un-metered dedicated servers and virtual private servers are installed on hundred mbps shared bandwidth ports, unless service is sold as a specified port size or specified/requested as a capped port. We reserve the right to monitor network usage, and if a service significantly exceeds average usage, to throttle the available speed to conserve network resources. This will generally not include short spikes in usage, but will include, but not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any client's data transfer rate affects our other clientele, we reserve the right to throttle the service causing such a problem.

You must not use our RESELLER HOSTING ACCOUNTS to offer any of the following kinds of FREE services but are not limited to; Free Web hosting services, Free e-mail services, Free blogging services, Free home pages, Free image hosting, Free trial accounts.

There are several reasons for these prohibitions on free services. The reasons include, but are not necessarily limited to, the following:

First, free services generally do not require any reliable means of identifying the person who registers for them. As such, it can be practically impossible to track down persons who abuse the free services.

Our customers, including (resellers) are all paying for prompt, reliable service and we have built a solid reputation for delivering excellent service to them. We cannot risk having unidentified persons damage our reputation.

Users of free services are notorious for registering for free accounts and immediately spamming or otherwise consuming very large amounts of system resources and bandwidth before their accounts are shut down. Such abusers often register for successive or multiple accounts and cause many problems for the servers and network.

Spammers, operators of phishing and pharming scams, distributors of spyware, viruses, Trojan horses, worms, and other malware, operators of illegal Warez sites, operators of illegal or unauthorized file-swapping or archive sites, and hackers frequently abuse free online services. Allowing free services would expose our servers to severe abuse and could harm us or all of our customers, and all the customers of our resellers.

Free services lead to various forms of abuses that may violate criminal laws or even foster terrorist activities. Because such abuses violate applicable laws as well as our policies, we must prohibit them.

If you violate this prohibition on free services, we may suspend your account immediately, with or without notice, as we in our sole discretion deem necessary to address the situation.

Abuse of our Staff or Support Personnel

We take pride in providing excellent service to all of our customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you. If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, customers will be given five (5) days’ notice. We will issue a refund only for the unused portion of pre-paid service. Abusive conduct includes, but is not limited to, the following behavior:

Repeatedly addressing members of our staff in a demeaning or rude manner. Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to e-mail, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol, or in-person communication. Yelling or shouting at our staff. Deliberately using all capital (uppercase) letters in any written communication to our staff; Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.

Payment Issues

User agrees to pay us all charges relating to the use of User's account(s) according to rates and prices stated on said sales order at the time of commencement.

User is responsible for charges at the time the service is used and we may apply the amount due to User's credit card at any time.

We reserve the right to suspend access to service for User's account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.

Dues must be paid on a timely basis. Dues charges will continue regardless of your use unless and until you notify us via help desk that you wish to cancel your membership at the end of your contract period. You can cancel your membership within your first 30 days and receive a full refund on your monthly fees. Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.

After the first 30 days you can still cancel your account and receive a refund for the unused portion of your contract according to our Any-Time Money Back Guarantee.

Credit Card payment

If Customer chooses to pay for services by credit card, Customer grants us the right to charge payments to that card on each due date. Customer further agrees not to challenge nor dispute any charge representing hosting payments.


All Reseller and Shared Hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (7) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within seven (14) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after seven (14) days of non-payment will be destroyed for security and privacy reasons.

All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3) consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.

Payment Reminders

Our credit card processor PayPal, will remit payment for all recurring orders, for services on the monthly anniversary date. It is clients responsibility to make sure the sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that due's are paid on time and the email address on file is working and allowed to receive reminders from PayPal or us. Once a payment reminder dispatched from PayPal or from us, it is considered as a valid payment reminder. PayPal or our own company does not take any responsibility for non deliverable email addresses or e-mail's sent by PayPal or us. reaching the client destinations, including but not limited to spam filters or network issues. For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice from PayPal. The third day and the fifth day, second and third payment reminders will be sent by PayPal. From the seventh day customer services may be suspended temporarily for non-payment.

Public Feedback

We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.

Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with our services in the first place.

Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclose agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you are waiving your protection of privacy.

Situations of Refunds

Without waiving any of its other rights under this Agreement, we offer to its Customers a 30-day money-back guarantee on fees for hosting services. If for any reason you cancel your account within thirty (30) days starting from the day we dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. We will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you.

Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from us and does not apply to any changes to your service at any time.

Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.

Account Cancellations

Customers may voluntarily cancel their account at any time, for any reason or for no reason, by opening a ticket to our Billing Department with required details. We require a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that we do not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our any time money back guarantee or 30 day money back guarantee.

All cancellation requests must be made directly to our Billing Department by opening a ticket. Cancellations requests are not accepted by email, postal mail or by phone. If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, we reserve the right to terminate the customer account with immediate effect with or without any prior notice.


We may modify these terms and conditions upon notice published online via our web site. User's use of our services after such notice shall constitute user's acceptance of the modifications to this Agreement.

This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date.

Privacy Policy

Just one rule.  We will not disclose any client's details, identity or information.  Everything are highly confidential.

We are committed to protect customer privacy. We collect basic data from our visitors, such as IP addresses, browsers, time of access, etc. this collection is merely for the purpose of analysing traffic and to provide services that will be beneficial to our customers and us.

We also apply cookies to all customers that visit our web site. "Cookies" are small text files that are stored by your browser on your computer's hard drive. These files are for the purpose of tracking only. All information received upon our tracking devices, and any online form filled out by our visitors, will be kept strictly confidential, and will never be shared with any third party.











冒充其他用户或以其他方式伪造用户姓名的电子邮件,Usenet帖子,IRC或任何其他Internet服务。 (这并不排除在IRC中使用昵称或使用匿名重邮程服务。)







用户可以为每个用户运行10个以上的并发进程,或允许任何进程运行超过30个CPU秒或运行任何消耗超过32 MB内存的进程。数据库限制为16个最大用户连接。除非由脚本提供程序指定,否则Cron作业不得每30分钟执行一次以上,并且将被限制为15或更高。每个cPanel帐户每小时可能不会发送超过300封电子邮件。如果确定客户帐户过度使用系统资源,我们可能会临时暂停帐户以防止服务器遇到任何问题,从而给其他有价值的客户带来问题。如果确定该帐户不适合于共享或经销商服务器环境中,一个通知将被发送到客户提供他们的替代解决方案或诸如“半专用”,“专用服务器”或一个高级托管帐户。我们将成为违反此规定的唯一仲裁者,我们保留自行决定对这些限制进行调整的权利。

所有未计量的专用服务器和虚拟专用服务器都安装在100 mbps共享带宽端口上,除非服务作为指定端口大小出售或指定/请求作为上限端口。我们保留监控网络使用情况的权利,如果服务显着超过平均使用率,则可以限制可用速度以节省网络资源。这通常不包括使用中的短暂峰值,但将包括但不限于显着大于平均带宽量的持续传输。如果任何客户的数据传输率在任何时候影响我们的其他客户,我们保留限制服务的权利,从而导致此类问题。

您不得使用我们的RESELLER HOSTING账户提供以下任何类型的免费服务,但不限于;免费虚拟主机服务,免费电子邮件服务,免费博客服务,免费主页,免费图片托管,免费试用帐户。










以贬低或粗鲁的方式反复向我们的员工发表讲话。通过任何媒体沟通,包括但不限于电子邮件,即时消息,聊天,短信,传真,邮件,电话,互联网协议语音,或在 - 与我们的工作人员进行任何口头或书面通信时亵渎人沟通。对我们的员工大喊大叫在与员工的任何书面沟通中故意使用所有大写(大写)字母;侮辱我们的员工,因为他们的个人特征,或基于他们的种族,民族,国籍,性别,性取向,宗教,住房或经济地位;或故意向我们的员工提供虚假信息,以便骚扰他们或浪费他们的时间。













我们的信用卡处理器PayPal将在月度周年日为所有定期订单付款。客户有责任确保信用卡支付账户上有足够的资金。客户有责任确保按时支付到期费用,并且存档的电子邮件地址正常工作,并允许其接收来自PayPal或我们的提醒。一旦从PayPal或我们发送的付款提醒,它将被视为有效的付款提醒。 PayPal或我们自己的公司对PayPal或我们发送的不可交付的电子邮件地址或电子邮件不承担任何责任。到达客户端目的地,包括但不限于垃圾邮件过滤器或网络问题。应该在付款后的第一天;您将收到一条付款提醒通知,指出您必须更新信用卡并从PayPal支付发票。第三天和第五天,第二和第三次付款提醒将由PayPal发送。从第七天开始,客户服务可能会暂停,以免付款。







对您的服务进行更改,包括但不限于添加新服务,删除服务或更改您的主机方案类型,这些都不会使您有资格获得额外的30天保证。 30天保证适用于您的第一个网络托管服务订单,并不适用于任何时候对您的服务的任何更改。











我们还向访问我们网站的所有客户应用cookie。 “Cookies”是由浏览器存储在计算机硬盘上的小文本文件。这些文件仅用于跟踪。我们的跟踪设备收到的所有信息以及我们的访客填写的任何在线表格都将严格保密,绝不会与任何第三方共享。

KKCSI   亚庇企业网络安全公司
Email / 电子邮件 : [email protected]     WeChat / 微信 : Joseph_Tsen
KKCSI specialised in High Security Web Hosting, Website Security, File / Data Recovery and Unlimited Cloud Email Storage Solutions.
KKCSI 专注于高安全性虚拟主机,网站安全,文件 / 数据恢复和无限云电子邮件存储解决方案。
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